Return Policy

Information on Withdrawal
Right of Withdrawal
You have the right to withdraw from this contract within 30 days without giving any reason.

The withdrawal period is 30 days from the date:

on which you, or a third party designated by you (who is not the carrier), have taken possession of the goods, provided that you ordered one or more goods in a single order and they were delivered simultaneously;
on which you, or a third party designated by you (who is not the carrier), have taken possession of the last goods, provided that you ordered multiple goods in a single order and they were delivered separately.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract. This can be done via email: SUPPORT@JOUW SHOP.
You may use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the standard delivery offered by us), without undue delay and at the latest within 30 days from the day we receive your notice of withdrawal.

For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise. In no event will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have:

received the returned goods, or
you have provided proof that you have returned the goods,

whichever occurs first.

You must return or hand over the goods to us without undue delay and in any event no later than 30 days from the day on which you inform us about your withdrawal from this contract. The deadline is met if you send back the goods before the period of 30 days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Reasons for Exclusion and Expiry of the Right of Withdrawal
The right of withdrawal does not apply to contracts:

for the supply of goods that are not prefabricated and are made on the basis of an individual choice or decision by the consumer;
for the supply of goods that are liable to deteriorate or expire rapidly;
for the supply of alcoholic beverages, the price of which was agreed upon at the time of conclusion of the contract, but which can only be delivered at the earliest 30 days after the conclusion of the contract and whose value depends on market fluctuations;
for the supply of newspapers, periodicals, or magazines, with the exception of subscription contracts.

The right of withdrawal expires prematurely in the case of contracts:

for the supply of sealed goods that are not suitable for return due to health protection or hygiene reasons, if the seal has been broken after delivery;
for the supply of goods which, after delivery, are inseparably mixed with other goods due to their nature;
for the supply of audio or video recordings or computer software in a sealed package, if the seal has been broken after delivery.

Sample Cancellation Form
In any case, please contact us via the following email address before returning the goods: SUPPORT@JOUW SHOP.

The return address on our packages is not our return address. Upon request, you will receive our return address by email.

If you wish to cancel the contract, please complete the form below and send it to us by email.

Cancellation Form

I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods () /
for the provision of the following service ()

Ordered on: () ____________ / Received on: () ______________

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is submitted on paper):

Date: ______________