Shipping policy

What is the delivery time?
The delivery time consists of two phases:

1. Processing time
Within 1–3 business days after placing the order, it is checked, approved, and packaged. The package is then prepared for shipment.

2. Shipping time
[New Zeeland]: 5–10 business days

Shipping is handled by [largest postal courier in your country].
All shipping times exclude possible customs delays. During busy periods such as Christmas, Black Friday, and New Year, deliveries may take longer.

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What are the shipping costs?
We offer free premium shipping. This includes insurance in case of theft, loss, or damage to the package.

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Where is my package?
After shipment, the customer will receive an email with a tracking number.
The order can be tracked via the tracking page on our website. To do this, click on “track your order” in the main menu.

For logistical reasons, the order may be shipped in multiple parcels.

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My tracking number is not working
It may take up to 5 business days for tracking information to be updated. If the tracking still shows no information after a few days, please contact customer service.